Refund policy

Return & Refund Policy

Due to the nature of herbal, botanical, aromatic, handmade, personal-use, and specialty products, The Herb & Crystal Shoppe does not accept returns or exchanges on opened, used, altered, or tampered items.

If an item arrives damaged, incorrect, or defective, customers must contact The Herb & Crystal Shoppe within 5 days of delivery with photographs and order information so we may review the issue and determine an appropriate resolution.

Returns may be considered on select unopened and unused items at the discretion of The Herb & Crystal Shoppe. Approved returns must be shipped back in original condition and packaging. Return shipping costs are the responsibility of the customer unless the error was caused by our shop.

Natural variations in herbs, botanicals, crystals, handmade products, color, texture, scent, shape, and appearance are normal and are not considered defects.

Shipping delays, weather delays, carrier delays, or delivery issues outside the control of The Herb & Crystal Shoppe are not eligible for refund or reimbursement.

Refunds, replacements, or store credit may be issued solely at the discretion of The Herb & Crystal Shoppe based on the circumstances of each situation.

Customers selecting local pickup are responsible for collecting orders within the timeframe provided after notification.

Custom, made-to-order, and personalized items are non-refundable once production has begun.

Last updated: May 2026